Terms of Service

Updated January 1, 2021
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1. General Policy

By opening an account with Lokket, Inc you agree to abide by all policies of Lokket, Inc.. These policies apply to all users Lokket, Inc. without exception; failure to adhere to the stated policies may result in termination of the account at the discretion of Lokket, Inc. Lokket, Inc. reserves the right to change policies, services, and pricing. Your continued use of an account signifies acceptance of any and all policies and policy changes, and you may cancel if you do not agree with changes in policy, service, or pricing. Lokket, Inc. reserves the right to refuse to provide service to anyone.

Disclaimers

Lokket, Inc. makes no warranties of any kind, whether express or implied, for the service it is providing. Lokket, Inc. will not be held responsible for any damage you suffer from use of an account or service provided by Lokket, Inc. unless otherwise agreed to in writing. This includes- but is not limited to- equipment damage, failure or loss of data resulting from delays, non-deliveries, or service interruptions caused by the company's negligence or your negligence or misuse. Lokket, Inc. cannot be held responsible if long distance or other communications fees are incurred.

Privacy

Lokket, Inc. is committed to preserving the privacy of its customers and protecting their personal data. Lokket does not actively monitor customer use of the Internet, customer email or other customer communications in the course of its regular operations. Lokket is also strongly opposed to the use of third-party information-harvesting strategies and technologies such as unlawful wiretapping.

Information retained by Lokket, Inc.:

Lokket, Inc. keeps information about its customers such as names, addresses, telephone numbers, email addresses and details about Lokket services used by the customer. All such information is considered private. Lokket also keeps logs of limited technical information pertaining to matters such as customer connectivity. These logs are retained on a temporary basis in order to insure high-quality service, and no logs are kept indefinitely. The only circumstances wherein Lokket will disclose any of the above-mentioned information to a third party are:

  • In the course of providing services our customers have specifically requested, Lokket, Inc. may make some of this information available to our affiliates in order to fulfill the requirements of order processing.
  • In the event that we receive a legitimate, legally-mandated request for customer information, Lokket, Inc. will respond only within the narrow scope of that request.
  • Lokket, Inc. will not otherwise disclose any private information about its customers to any other third party.


    2. Acceptable Use Policy

    Any prohibited or illegal activity that affects Lokket, Inc., its agents, equipment or customers is punishable to the full extent of the law, and Lokket, Inc. will hold you responsible for any damage caused by your actions, whether intentional or unintentional. You are strictly prohibited from using your account other than as outlined in this Acceptable Use Policy and will be prosecuted to the full extent of the law if you do so illegally (see Enforcement section). Lokket, Inc. makes no exceptions in enforcing this policy. Lokket, Inc. functions as an Internet Service Provider; our standard policy is to not monitor or interrupt our users' activities, exert editorial control over their content, or censor them or their content. To protect the interests of Lokket, Inc. and in the best interests of our customers, exceptions to this policy may be made under certain specific circumstances including but not limited to the following:

    Illegal activities:

    The law requires Lokket, Inc. to report any criminal activity that it becomes aware of to the appropriate authorities. It is the responsibility of the account owner to be familiar with current laws and regulations.

    Network abuse:

    Use of Lokket, Inc. accounts or services for orchestration of or participation in any abuse of the Lokket, Inc. or any other network, system or service is expressly forbidden and is grounds for account termination and possible legal action. Any action which interferes with the Lokket, Inc. or other networks or which affects the use of or access to any network is likewise expressly forbidden. Lokket, Inc. retains at all times the right to determine what constitutes network abuse. Examples include but are not limited to:

  • Attempts to hack the Lokket, Inc. network or any other network or systems
  • Port scanning
  • Use of 'cracking' software or techniques
  • Dissemination of viruses or malware
  • Provocation of attacks on the Lokket, Inc. network or any other network
  • Conduct which causes Lokket, Inc.to be blocked by another provider or which causes Lokket, Inc.to be placed on a "block list"
  • Flooding Lokket, Inc. or any other network with traffic for the purpose of disrupting service
  • Mail bombing
  • Resale of Lokket services, directly or indirectly, without express written consent from Lokket. This includes sale of Wi-Fi access or any off-premises access to services.
  • Operation of servers for commercial purposes by non-Enterprise customers. Note that it is acceptable to use servers for private or personal use (such as servers to access content in your home and applications that have server capabilities such as multiplayer gaming) and for small business customers to operate private (in-profile) servers for business purposes.
  • 2.1 Support

    Lokket is proud to provide personal support from a knowledgeable, friendly, and local support team. Lokket support agents approach all interactions with respect and patience, and we ask that our customers do the same. Abuse or harassment of support agents will not be tolerated and will be subject to termination of service.

    Use of copyrighted material:

    Lokket, Inc.is obligated to comply with the Digital Millennium Copyright Act of 1998 (DMCA). All web pages are subject to copyright law, and members are responsible for the content in their file space. Use of the World Wide Web, FTP, Newsgroups or any other services provided by Lokket, Inc.to transfer copyrighted material in violation of applicable laws is prohibited and may result in termination of your Lokket account.


    3. Accountability

    The owner of any type of Lokket, Inc. account or service will be held responsible for any abuse of that account or service, regardless of whether the owner was the actual initiator of the abuse. This includes for example but is not limited to: abuse of an email account or dial-up add-on which is part of a customer's account but which is used by a third party or abuse of a co-located server or co-location services by a third party, with or without the account owner's permission.


    4. Enforcement and remedy

    Violation of any terms set forth in this Acceptable Use Policy may result in one or more of the following, at the discretion of Lokket, Inc.:

  • Issuance of a warning
  • Temporary suspension of service
  • Billing to defray administrative costs incurred
  • Termination of your services, account or accounts
  • Legal action

    If any activities or security problems involving a Lokket, Inc. account or Lokket, Inc. customer's services cause network outages, the owner of the account or service will be billed for network down-time. Any account owner whose account is terminated for violation of the terms set forth in this Acceptable Use Policy will be required to pay any outstanding balances due, including any and all early termination fees. In instances where it is necessary to terminate a customer's account, an administrative disconnect fee may also be applied. Lokket, Inc. will normally attempt to contact any user in violation of this Acceptable Use Policy before taking action, but depending on the circumstances or the severity of the violation action may be taken without prior notification. In this case, the user will be notified as soon as it is practicable.


    5. No limitation

    This acceptable use policy in no way limits the rights and remedies of Lokket,Inc. At its discretion Lokket, Inc. may take other actions it deems necessary to protect the integrity of its or other's networks or to recover the costs of operation as pertain to identifying and removing violators of this acceptable use policy.


    6. WiFi Network Sharing Policy

    For Lokket, Inc. services where customer premise equipment is provided, owned and managed by Lokket, Inc. that equipment may be used at some point in the future to provide WiFi access to others. If and when this is offered, it will be secured and separate from your own traffic and your local area network, and would provide limited access to guest users. Your own traffic would have priority. A mechanism for opting out will be provided if and when this feature is launched.


    7. Technical Support Policy

    The function of the Lokket, Inc. technical support staff is to assist customers with initial connection. While at its discretion the support staff may sometimes assist our customers with non-connectivity any such extra service is strictly 'added value' service and provision of such service does not obligate Lokket, Inc.to continue to provide such service.

    Lokket, Inc. will use its best efforts to provide all services to get your computer connected to the Internet but can not be held responsible for hardware or software malfunctions or assist in servicing or repairing your equipment. In such cases, the technical support staff will gladly refer you to outside sources for assistance. Lokket, Inc. reserves the right to cease providing over-the-phone technical support to any customer.

    Please call the Lokket, Inc. tech support number at 1-818-446-6693 if you need assistance. If you can email, we encourage you to write to Lokket for assistance to support@lokket.com